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Customer Service Officer (Head office)
We are looking for Trade Sales Assistants in our Footscray store.
MUST HAVE CUSTOMER SERVICE EXPERIENCE
As a Customer Service Officer your role is to be the first point of contact for our customers and retail outlets.
Our focus on quality and exceeding our customer's needs means that as a business we are continuously growing and as a result, we are looking for Full Time Customer Service Officer to join our team in our Head office location.
The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephone and email solutions, in order to support the effective and efficient delivery of services to a range of customers.
You will be working together with our team performing duties as listed below and reporting to the Customer Service Manager.
Some of your key responsibilities will include:
• Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing & delivering questions (via phone & email)
• Composing accurate & prompt replies to all customer correspondence
• Reviewing and entering all customer orders
• Maintaining & updating the database
• Processing credits & returns; opening new customer accounts; preparing quotes
• Following up customers to ensure that they are satisfied with the services provided and resolving any issues that may arise
• Order processing (through Nexus) and collaboration with internal teams to ensure accurate order fulfilment and delivery.
• Handling customer order issues and logistics/transport.
• Managing inbox's and order inquiries
• Communication with customers and internal logistics department
Required Skills & Experience:
• Previous experience in a large product-based high-volume inbound customer service role including the processing of orders.
• Accurate keyboard skills and computer literacy
• Knowledge of customer and personal service
• Handling enquiries from customers including over the phone and in person.
• English language skill, bilingual or native speaker level of proficiency well regarded
• Information technology competency including Excel & Word
• Clerical skills
• High level of organisational and communicational skills
To be successful in this role, you will possess:
• Excellent customer service skills
• Excellent communication skills
• High attention to detail
• Ability to work well in a team
• Ability to build and maintain effective relationships
• Be flexible and adaptable to change
• Candidates with specialty retail or Cleaning industry experience will be well regarded
Please email your resume Directly To Human Resources – campbell@centralcleaning.com.au
Service Technician – Newcastle -
About the Opportunity: Located in Newcastle Area (NSW)
An exciting opportunity exists in Newcastle Area (NSW) for an experienced Service Technician, your key responsibilities will include providing exceptional service & repairs of the highest quality to the external & internal customers.
Responsibilities:
Perform repair, maintenance and testing on cleaning equipment and machineries and related mechanical components.
You will be assigned with a company vehicle for full usage to carry out on site work duties.
Provide exceptional & professional customer service to CCS customers.
Assembling and installing new and modified mechanical assemblies, components, machine tools and controls, and hydraulic power systems.
Estimating material costs and quantities, and machine requirements
Provide after-sales support to customers and clients of the Company.
Make recommendations and suggestion to customers and clients of the Company in relations to equipment consumables and spare parts.
Provide estimation and speculation of repair and maintenance jobs progress.
Ensuring that finished work is within specifications, regulations, and contract provisions.
Other tasks as directed by management.
Skills Required:
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
Excellent verbal and written communication
Organised and able to meet deadlines.
Ability to diagnose faults and malfunction of basic to complex mechanical, hydraulic and mechatronics systems.
Ability to interpret and understand mechanical & electrical drawings and schematics.
Ability to interpret and understand equipment manual, instruction, and specifications.
Ability to repair and perform maintenance operations on vacuums, scrubber, steamer, high pressure washer and various types of cleaning and facility management equipment.
Understanding of cleaning material and supplies.
You will be rewarded with a generous base salary plus super.
Qualifications & Experience
1-2 years previous experience in a similar role/industry
Knowledge and understanding of constant voltage/current electrical system (12, 36,48VDC and 240VAC)
Knowledge and understanding of basic to complex mechanical, hydraulic and mechatronics systems.
Knowledge of self-propelled cleaning equipment and internal combustion engine operations.
Customer Service Experience
English language skill, bilingual or native speaker level of proficiency
Information Technology competency
Car Licence, Full
Experience repairing & servicing vacuums, scrubbers, steamers, high pressure washers and various types of cleaning and facility management equipment.
Test & Tagging experience, preferred.
What's on offer:
Sensational opportunity for an ambitious candidate to take their career to the next level.
Full Time Permanent Position
Company vehicle for onsite works.
Attractive remuneration package.
Newcastle- NSW based.
Outstanding team environment
Opportunity for Growth
Contact: Campbell Sanders - Compliance & HR Manager - campbell@centralcleaning.com.au 1300 347 347
Ferntree Gully Sales
Ferntree Gully, Melbourne VIC – in-store retail trade
MUST HAVE RETAIL EXPERIENCE
As a sales assistant, your role is to promote and sell the company’s range of goods and services to our customers.You will be working together with the team reporting to the Branch Manager and Retail Group Manager.
Contact: Jimmy Bhandal - National Retail Manager - jimmy@centralcleaning.com.au m: 0417 554 688
Sales Assistant (Footscray)
We are looking for Trade Sales Assistants in our Footscray store.
MUST HAVE RETAIL EXPERIENCE
Great salary plus superannuation and commissions
Great opportunity to join a wonder team-based culture!!
Contact: Jimmy Bhandal - National Retail Manager - jimmy@centralcleaning.com.au m: 0417 554 688
Alternatively, please contact us on 1300 347 347 or email hr@centralcleaning.com.au