Employment Opportunities

Graphic Designers (Head Office)

Central Cleaning Supplies (Aust) Pty Ltd is one of the nation’s largest distributors of cleaning materials, chemicals, and equipment.

As we continue to expand, we have exciting opportunities for enthusiastic Graphic Designers to join our Marketing team. 

 

The workplace location will be onsite at our Head Office in West Footscray, on a full/half day basis. 

 

ABOUT THE POSITION

Ideally suited to Graphic Designers who are looking to develop and broaden their design and artwork production skills, your primary focus will be to assist the department to expediate workflow.

 

A strong understanding of graphic design is essential as a large part of the role will involve tradition print, brochures, advertising, signage, digital collateral and packaging.

 

You will be following key brand guidelines and art directions, so layout skills and proficiency in Adobe Illustrator and Photoshop is essential. 

 

A key focus will be on sourcing and creating contents for regular social media posts, EDMs and online marketing collaterals 

 

A willingness and ability to adapt to the company’s production processes and procedures is essential. 

 

Assisting the Marketing and Graphic Design Manager and Marketing Team to maintain and implement all branding and marketing activities, the successful candidate will have great attention to details, a willingness to learn, understanding of both online and prepress processes and have excellent Adobe Software skills. 

QUALIFICATION & EXPERIENCE

The position is ideal for a candidate with a Degree or Advanced Diploma qualification in Graphic Design and have 1 - 2 years industry experience.

DUTIES & RESPONSIBILITIES

Assist in the development and execution of:

• Print Marketing - product and sales brochures, promotion campaigns, new product launches, catalogues, press advertisements and editorials, POSM, branding, and proposals.

• Online Marketing – Social media content creation, EDMs, website content development and maintenance. Online store and database maintenance and updates.

• Packaging Development

• Building and Vehicle Signage

 

SELECTION CRITERIA

• Excellent skills in Mac Adobe CC applications, particularly Adobe Illustrator and Photoshop.

• Great digital imaging and product clipping skills.

• Artwork layout skills in Adobe Illustrator.

• Experienced in Social Media and EDMs content creation.

• Ability to take projects from briefing to completion stage.

• Dreamweaver, After Effect and Premiere proficiency an advantage.

• Basic video editing, HTML/CSS website programming skills.

• Understanding of website design and online advertisements.

• Proficient in Microsoft Office applications.

• Understanding of artwork set up and press-ready preparation.

• Good communication skills.

• Great attention to detail.

• Willingness to learn, improve and develop new skills.

 

APPLICATION PROCEDURE

To apply, please email your resume and a short portfolio to neil@centralcleaning.com.au

Please note that only candidates successful for interviews will be contacted. Candidates may also be requested to sit a short software proficiency test. 

 

---

Customer Service Officer (Head office)

MUST HAVE CUSTOMER SERVICE EXPERIENCE

As a Customer Service Officer your role is to be the first point of contact for our customers and retail outlets. 

 

Our focus on quality and exceeding our customer's needs means that as a business we are continuously growing and as a result, we are looking for Full Time Customer Service Officer to join our team in our Head office location. 

 

The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephone and email solutions, in order to support the effective and efficient delivery of services to a range of customers. 

 

You will be working together with our team performing duties as listed below and reporting to the Customer Service Manager.

 

Some of your key responsibilities will include:

• Managing and processing inbound customer contacts relating to order inquiries, order placement, product, supply, pricing & delivering questions (via phone & email)

• Composing accurate & prompt replies to all customer correspondence 

• Reviewing and entering all customer orders 

• Maintaining & updating the database 

• Processing credits & returns; opening new customer accounts; preparing quotes 

• Following up customers to ensure that they are satisfied with the services provided and resolving any issues that may arise 

• Order processing (through Nexus) and collaboration with internal teams to ensure accurate order fulfilment and delivery. 

• Handling customer order issues and logistics/transport. 

• Managing inbox's and order inquiries 

• Communication with customers and internal logistics department

Required Skills & Experience:

• Previous experience in a large product-based high-volume inbound customer service role including the processing of orders. 

• Accurate keyboard skills and computer literacy 

• Knowledge of customer and personal service 

• Handling enquiries from customers including over the phone and in person. 

• English language skill, bilingual or native speaker level of proficiency well regarded 

• Information technology competency including Excel & Word 

• Clerical skills 

• High level of organisational and communicational skills

To be successful in this role, you will possess:

• Excellent customer service skills 

• Excellent communication skills 

• High attention to detail 

• Ability to work well in a team 

• Ability to build and maintain effective relationships 

• Be flexible and adaptable to change 

• Candidates with specialty retail or Cleaning industry experience will be well regarded

Please email your resume Directly To Human Resources – campbell@centralcleaning.com.au  

 

---